Delete your account
Applies to the Marathon Simplicity app and web portal, operated by Marathon Simplicity LLC.
How to delete it
There are two ways. Both delete the same things.
1. In the app or portal — immediate
- Open the Marathon Simplicity app, or sign in at marathonsimplicity.com
- Go to Settings
- Choose Delete Account
- Type DELETE to confirm, then confirm again
This happens straight away and cannot be undone.
2. By email — if you have already uninstalled
Email support@marathonsimplicity.com from the address on the account, with the subject "Account deletion request". We verify ownership of the address, then delete the account within 30 days — usually within a few business days.
What is deleted
Deleting your account removes it and everything stored under it. There is no recovery period and no archived copy:
- Your login and business profile
- Your customers, leads and contacts
- Appointments, jobs and schedules
- Invoices and estimates
- Message history, including text conversations with your customers
- Job photos you uploaded, removed from our file storage
- Your published booking page and website, if you had one
Your subscription is cancelled at the same time and you are not billed again. You are not charged for the remainder of the period, and past payments are not refunded.
What is kept, and why
A small amount of data sits with the companies that process payments and messages for us. We cannot delete it on your behalf, because they are required to keep it:
- Payment records held by Stripe, our payment processor, retained to meet tax and financial record-keeping law. We delete your customer record with Stripe; the underlying transaction history remains with them.
- Message and call logs held by Twilio, our telecoms provider, retained under its own policy and under telecommunications rules.
- Ordinary server logs, which may contain an IP address or an error report, are kept for a short period for security and reliability and then discarded.
Nothing in that list is used to rebuild your account, and none of it is sold or shared for advertising.
Before you delete
Export or write down anything you still need — unpaid invoices in particular. Once the account is gone we cannot retrieve it for you, even the same day. If you only want to stop being billed, you can cancel your subscription from the Account page instead and keep your data.
Questions
Email support@marathonsimplicity.com and a person will reply. See also our Privacy Policy and Terms of Service.